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Washington State University

For Faculty and Instructors Only: Live On-Demand Support

We offer convenient online support for anyone teaching, or planning to teach, a course. Our team is trained to assist with a variety of inquiries that may come up throughout the development and delivery of a course to help you enchance the student learning experience.

Monday-Friday
9 a.m.-3 p.m. 
via Zoom

What We Offer at On-Demand Support

Our team is trained to assist with pedagogical and technological inquiries including:

  •  
  • Ed Tech Tools (Zoom, Panopto, Perusall & VoiceThread)
  • Course Design Strategies & Implementation Ideas
  • Activity Creation and Brainstorming
  • Distance Delivery Support
  • Simulation & Testing/Zoom Testing and Dry-Runs
  • And more…
  • LMS design & set-

Other Support Alternatives

  • For Canvas tutorials, visit the WSU Knowledge Base
  • For assistance with third-party integration, other than the ed tech tools listed above, contact either your department or the company representative.  
  • For departmental/scheduler inquiries, contact your department or WSU Scheduling
  • Information concerning assistance with student issues may be found at teach.wsu.edu
  • Contact Crimson Service Desk for:
    • Canvas troubleshooting
    • Desktop Support 
    • Wireless Access 
    • Email
    • Microsoft Teams
    • Assistance with browsers, passwords or logging in