Need Assistance?

Instructor Support

The AOI team offers live support to answer your course design, delivery, and implementation questions. Our team is trained to assist with pedagogical (Course design & implementation ideas) and technological inquiries (Panopto, Perusall & VoiceThread).

AOI Self-Guided Learning

• Learn Canvas through AOI’s Canvas Learning Path.
• Attend AOI Training.
• Review recordings of our Canvas trainings.
• Earn your Distance Delivery Mastery Certificate.
• Submit a ticket for assistance.

Request an Appointment

You can request an appointment with an AOI team member for questions on the following topics:

• Global Campus Course
• Course Design
• Educational Technology
• Other

Note: We do not have capacity to offer a 1:1 training session during appointments.

Join On-Demand

The on-demand space is temporarily unavailable.

Additional Support Options

• For Canvas tutorials, visit the WSU Knowledge Base.
• For assistance with third-party integration, other than the tech tools listed above, contact your department or company representative.
• For scheduling inquiries, contact your department or WSU Scheduling.
• For information concerning assistance with student issues, visit teach.wsu.edu.
• Create an LMS Support request via Crimson Service Desk.
• Contact Crimson Service Desk for:
  • Canvas troubleshooting
  • Desktop Support 
  • Wireless Access 
  • Email
  • Microsoft Teams
  • Assistance with browsers, passwords or logging in