On-Demand Support

For Faculty and Instructors Only: Live On-Demand Support

We offer convenient online support for anyone teaching, or planning to teach, a course. Our team is trained to assist with a variety of inquiries that may come up throughout the development and delivery of a course to help you enchance the student learning experience.

Monday-Friday
9 a.m.-3 p.m. 
via Zoom

What We Offer at On-Demand Support

Our team is trained to assist with pedagogical and technological inquiries including:

•  
• Ed Tech Tools (Zoom, Panopto, Perusall & VoiceThread)
• Course Design Strategies & Implementation Ideas
• Activity Creation and Brainstorming
• Distance Delivery Support
• Simulation & Testing/Zoom Testing and Dry-Runs
• And more…
• LMS design & set-

Other Support Alternatives

• For Canvas tutorials, visit the WSU Knowledge Base
• For assistance with third-party integration, other than the ed tech tools listed above, contact either your department or the company representative.  
• For departmental/scheduler inquiries, contact your department or WSU Scheduling
• Information concerning assistance with student issues may be found at teach.wsu.edu
• Contact Crimson Service Desk for:
  • Canvas troubleshooting
  • Desktop Support 
  • Wireless Access 
  • Email
  • Microsoft Teams
  • Assistance with browsers, passwords or logging in