WSU Pullman Department Spaces

Academic Outreach and Innovation (AOI) develops and maintains service level agreements (SLAs) for the primary services we offer to the WSU Pullman Campus community. The intent of the SLA is to define the service and support of departmental spaces and associated equipment.

Current SLA Agreement

• AOI SLA Template (pdf)
• AOI SLA Template – Appendix A (excel)
• AOI SLA Template – Appendix B (excel)

Included in Each SLA

• Service Term
• Agreement Overview
• A Description of Services Provided
• Exclusions
• Service Cost
• Responsibilities of the Parties
• Support Hours
• Contacts
• Acceptance

Request Forms

• If you are interested in having an AOI representative contact you to discuss SLA options please complete the SLA Request Form.
• Complete the Audiovisual Upgrade Form to request a quote for an audiovisual upgrade to a WSU Pullman space.

Technical Support

For technical assistance in a WSU Pullman Departmental Space covered by an existing AOI SLA, contact ats.aoi@wsu.edu or 335-5044.