Academic Outreach and Innovation (AOI) develops and maintains service level agreements (SLAs) for the primary services we offer to the WSU Pullman Campus community. The intent of the SLA is to define the service and support of departmental spaces and associated equipment.
Current SLA Agreement
Included in Each SLA
- Service Term
- Agreement Overview
- A Description of Services Provided
- Service Cost
- Responsibilities of the Parties
- Support Hours
- If you are interested in having an AOI representative contact you to discuss SLA options please complete the SLA Request Form.
- Complete the Audiovisual Upgrade Form to request a quote for an audiovisual upgrade to a WSU Pullman space.
For technical assistance in a WSU Pullman Departmental Space covered by an existing AOI SLA, contact firstname.lastname@example.org or 335-5044.