Video Conference Support

Support Contacts

• For Technical Support, contact AOI Support: ats.aoi@wsu.edu or 509-335‑5044
• Connect with support personnel across the state listed on our directory

Support Resources

• In-person training is held at the beginning of Fall and Spring semesters.
• Class Recordings Retention Policy
• Forms and Policies

Things to Know

Course Zoom Meeting

• AOI creates the recurring Zoom meeting for officially scheduled VC courses.
• VC courses are set to automatically record.
  • NOTE: VC course recordings constitute protected educational records and therefore require student privacy and FERPA compliance.

Course Connections

• Each WSU campus has a team of VC technicians to assist with class connections.
• If your campus-based room is not connected at least three minutes prior to the scheduled start time, contact your local support team.
• Please alert your local site coordinator of any class cancellations or site visits.

Classroom Specifications

• Virtually visit the room beforehand on our room specification pages.

Common VC Terms

• Origination Site – Site where the instructor is teaching from.
• Destination Site – Site where the students receive instruction.