Student Resources

Preparing to Participate in Courses Remotely

This page provides resources to help you successfully participate in courses that are partially or wholly delivered remotely. Not all classes may be approved for remote instruction; please see your instructor and syllabus for details for each course.

Instructors use various methods to deliver course content remotely. For instance, some faculty may conduct lectures online at the regularly scheduled class time and upload supplemental content for students to access. Others may record lectures that are available for viewing anytime and require students to engage in discussions. Quizzes and tests can be conducted in a variety of ways.

Each of your instructors will communicate to you the expectations for the class.

If you currently have disability related accommodations or you now need disability related accommodations due to the change in course delivery, please contact your WSU campus Access Center office to discuss accommodations you need to receive equal access to the educational online environment.

Canvas is WSU’s Learning Management System (LMS). It’s a virtual classroom where students and instructors interact and share information. Each WSU campus course can have an associated Canvas course space that instructors can utilize.

To access Canvas, log in at

  • Make sure you are tech ready. Visit the Global Campus technology requirements webpage for tips on getting tech ready.
  • Log in early and often.  Explore your Canvas course space so that you can find things easily when you need to.  Check back into the space regularly to be sure you keep up with any announcements or discussion posts, if your instructor is using these tools.
  • Set aside regular study time. For example, if your campus class was scheduled to meet on Tuesday and Thursday at 9:10 – 10:25 but your instructor is not conducting live Zoom lectures, use that time to complete course assignments.
  • Dedicate enough time and practice good time management. You will need to allow for time to “attend” class, as well as the same amount of time that you currently spend outside of class completing assignments and readings, studing for exams, etc.  If you normally spend three hours per week in class and three hours studying, you’ll still need to allow for 6 hours of classwork.  Learning online does not take less time than face-to-face courses. Avoid procrastination and plan ahead so you can complete assignments on time.
  • Stay connected to your classmates: Use Zoom to schedule video meetings for group meetings or study sessions.
  • Engage with your instructor. If you have questions, be sure to contact your instructor. Take advantage of faculty online office hours.

Get Technical Support

Tech-related Support for Canvas

Monday-Friday 8:00 a.m.- 5:00 p.m. (Pacific Time)

Email, call 509-335-HELP (4357) or visit the website: Crimson Service Desk

Other Support Options

Technical support is available 24/7.

A member of our technical support team will assist you or direct your request to the appropriate group. The technical support team is NOT able to answer questions about course content or procedures (e.g., assignments, grades).

  • Weekdays
    Monday-Friday 8:00 a.m.-5:00 p.m. (Pacific Time)
    Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.
    Email and we will respond to your concerns within one business day.
  • Evenings and Weekends
    Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.