Student Guide
Preparing to Complete Courses Remotely
The information on this page is for WSU students affected by the decision to move in-person courses to online formats beginning March 23.
This page provides resources to help you successfully complete courses delivered remotely through Blackboard Learn and other academic technology.
Taking Proctored Exams
Instructors use various methods to deliver course content in an online environment. For instance, some faculty may conduct lectures online at the regularly scheduled class time and upload supplemental content for students to access. Others may record lectures that are available for viewing anytime and require students to engage in online discussions. Quizzes and tests can be conducted in a variety of ways.
Each of your instructors will communicate to you the expectations for the class. If you don’t receive an email check the Blackboard course space for details.
If you currently have disability related accommodations or you now need disability related accommodations due to the change in course delivery, please contact your WSU campus Access Center office to discuss accommodations you need to receive equal access to the educational online environment.
Blackboard Learn
Blackboard Learn is WSU’s Learning Management System (LMS). It’s a virtual classroom where students and instructors interact and share information. Every WSU campus course has an associated Blackboard Learn course space that instructors can utilize to deliver their classes online.
To access Blackboard Learn, visit learn.wsu.edu. Your courses will be listed when you log in.
Blackboard Learn Tutorial
Learn how to “go to class”, connect to live Zoom lectures and meetings, find the course syllabus, assignment drop box, gradebook, and recordings, and more:
Blackboard Learn Tutorial video Transcript
Blackboard Learn Sample Course
- Access the course at learn.wsu.edu
- Select “Non-WSU sign-in Here” and log in with:
Username: wsustudent
Password: wsustudent
Activating Your Zoom Account
Follow these steps to get started with Zoom and to ensure your name is shown when you participate in a Zoom session:
- Visit https://wsu.zoom.us/
- Choose Sign In
- Enter your WSU credentials to activate and configure your account
You’ve now activated your account and your name will appear when you join a Zoom session.
Zoom for Student-Initiated Meetings
All current WSU students, faculty, and staff have access to a Zoom Pro license. Zoom is a video conferencing service that allows users to conduct a video meeting using any device with an internet connection. Use Zoom to meet up with classmates for study sessions, group projects, and informal check-ins.
Visit Videoconferencing Services for instructions on using Zoom as well as Teams and other useful communication tools.
Tools to Record and Share Course Assignments
Your instructor may want you to create a course assignment using one of the following tools:
Panopto
Panopto is an application that allows users to create and share video.
VoiceThread
VoiceThread is a cloud-based application that allows users to upload, share, and discuss documents, presentations, images, audio files, and videos.
Tips for being successful in online courses
- Make sure you are tech ready. Visit the Global Campus technology requirements webpage for tips on getting tech ready.
- Log in early and often. Explore your Blackboard course space so that you can find things easily when you need to. Check back into the space regularly to be sure you keep up with any announcements or discussion posts, if your instructor is using these tools.
- Set aside regular study time. For example, if your campus class was scheduled to meet on Tuesday and Thursday at 9:10 – 10:25 but your instructor is not conducting live Zoom lectures, use that time to complete course assignments.
- Dedicate enough time and practice good time management. You will need to allow for time to “attend” class, as well as the same amount of time that you currently spend outside of class completing assignments and readings, studing for exams, etc. If you normally spend three hours per week in class and three hours studying, you’ll still need to allow for 6 hours of classwork. Learning online does not take less time than face-to-face courses. Avoid procrastination and plan ahead so you can complete assignments on time.
- Stay connected to your classmates: Use Zoom to schedule video meetings for group meetings or study sessions.
- Engage with your instructor. If you have questions, be sure to contact your instructor. Take advantage of faculty online office hours.
Get Technical Support
Technical support is available 24/7.
A member of our technical support team will assist you or direct your request to the appropriate group. The technical support team is NOT able to answer questions about course content or procedures (e.g., assignments, grades).
Monday-Friday 8:00 a.m.-5:00 p.m. (Pacific Time)
- Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.
- Email wsuonline.support@wsu.edu and we will respond to your concerns within one business day.
Evening and Weekend Support
- Call direct, 509-335-4320 or 800-222-4978 and select 2, then 1.
Tech-related Support Outside Blackboard Learn
Monday-Friday 8:00 a.m.- 5:00 p.m. (Pacific Time)
- Email crimsonservicedesk@wsu.edu, call 509-335-HELP (4357) or visit the website: Crimson Service Desk